Free Shipping for orders over £70.00
If you are within the 30-day return period we offer you 3 options:
Exchanges are only available for the size and/or colour of the same style. Exchanging a different product is strictly not allowed. We recommend that you return your original item for a refund and then place a new order for the product you wish.
By default, the method of reimbursement is to have. If you wish to receive a refund on the payment method used during your purchase, you must notify us on the return form and an inspection, warehouse and processing fee of 15% will apply. Orders that are exchanged or items returned/exchanged due to the manufacturer’s defect do not incur these stock charges. The fee will be applied to the original order and the balance will be refunded. Only the final price paid (after a possible discount) will be refunded.Discount codes or vouchers cannot be re-issued and are non-refundable.
We are very sorry! Please email us at firstname.lastname@example.org with the following details:
Generally, refunds can take up to two weeks to process. All refunds must be verified for authenticity and must be submitted to our accounting department for processing.
If you have done all of this and still have not received your refund, please contact us at email@example.com
The customer is responsible for paying their shipping costs for the return of an item. If you receive a credit, it will be the amount you paid. If you have notified that you want a refund, you will receive exactly what you paid for the product minus the restocking fee. If you want an exchange: depending on your country of origin, your exchanged item may take 2 to 7 weeks to reach you.
If you are shipping items with a value greater than £ 50, we strongly suggest that you return the product to us with a tracking number.