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Refund Policy

  

Exchanges / Refunds / Replacements

If you are within the 30-day return period we offer you 3 options:

 

1. Exchange your item for a different size/colour.

Exchanges are only available for the size and/or colour of the same style. Exchanging a different product is strictly not allowed. We recommend that you return your original item for a refund and then place a new order for the product you wish.

 

2. Refund Details and Vouchers

By default, the method of reimbursement is to have.

If you wish to receive a refund on the payment method used during your purchase, you must notify us on the return form and an inspection, warehouse and processing fee of 15% will apply. Orders that are exchanged or items returned/exchanged due to the manufacturer’s defect do not incur these stock charges. The fee will be applied to the original order and the balance will be refunded.

Only the final price paid (after a possible discount) will be refunded.
Discount codes or vouchers cannot be re-issued and are non-refundable.

 

3. Replacing an Incorrect or Defective Item

We are very sorry! Please email us at support@lovelystorage.com with the following details:

  1. Your order number
  2. Problem description (for example, incorrect/defective item)
  3. A photo or video

  

How long does it take to get a refund?

Generally, refunds can take up to two weeks to process. All refunds must be verified for authenticity and must be submitted to our accounting department for processing.

 

How do I return an item?

  • Each return request must be accompanied by a return form.
  • Please fill out this form as accurately as possible and send your item with this form to the return address that we will provide you by e-mail.
  • If you have any questions or concerns, please email us at support@lovelystorage.com

 

Late or Missing Refunds:

  • Check your bank account
  • Contact your bank
  • Processing time usually takes 3 to 5 business days.

If you have done all of this and still have not received your refund, please contact us at support@lovelystorage.com

 

Delivery:

The customer is responsible for paying their shipping costs for the return of an item. If you receive a credit, it will be the amount you paid. If you have notified that you want a refund, you will receive exactly what you paid for the product minus the restocking fee.

If you want an exchange: depending on your country of origin, your exchanged item may take 2 to 7 weeks to reach you.

 

Warning:

If you are shipping items with a value greater than £ 50, we strongly suggest that you return the product to us with a tracking number.